We understand plans change. Our policy is straightforward — the closer you are to the trip, the more we have already committed on our end. We will always tell you exactly where you stand.
Last updated: May 2026
✓
Full Refund
Cancelled with sufficient notice before driver details are shared
◑
Partial Refund
Cancelled within the notice window or after partial deployment
✕
No Refund
No-show, mid-trip cancellation, or after driver has departed for pickup
How to cancel: Call or WhatsApp us directly on +91 813 014 1423. All cancellations must be confirmed by us — a message left without acknowledgement is not a confirmed cancellation. Refunds are processed to the original payment method within 5–7 working days of confirmed cancellation.
| WHEN YOU CANCEL | REFUND | DETAIL |
|---|---|---|
| More than 6 hours before pickup | FULL REFUND | 100% refund. No questions asked. |
| 2–6 hours before pickup | PARTIAL REFUND | 50% refund. Driver has been briefed and is on standby. |
| Less than 2 hours before pickup | NO REFUND | Driver has departed or is en route. Full amount forfeited. |
| No-show at pickup point | NO REFUND | Driver waited 30 minutes. Full amount forfeited. |
Flight delays: We track your flight. If your flight is delayed, your driver waits — no cancellation, no extra charge. If your flight is cancelled, let us know as soon as possible and we will reschedule or refund in full.
| WHEN YOU CANCEL | REFUND | DETAIL |
|---|---|---|
| More than 48 hours before departure | FULL REFUND | 100% refund of any advance paid. |
| 24–48 hours before departure | PARTIAL REFUND | 75% refund. Driver has been assigned and travel planned. |
| 6–24 hours before departure | PARTIAL REFUND | 50% refund. Driver briefed, vehicle prepped. |
| Less than 6 hours before departure | NO REFUND | Driver is on standby or en route to your location. |
| Mid-trip cancellation | NO REFUND | Full trip cost applies. One-way fare calculated if applicable. |
Multi-day trips: If you shorten a multi-day trip after it has started, the days completed are charged in full. Days not travelled are not refunded if the change is made with less than 24 hours notice for that day.
| SCENARIO | POLICY | DETAIL |
|---|---|---|
| School holiday — notified the day before | NO CHARGE | Notify us by 8:00 PM the evening before and the day is not billed. |
| Same-day cancellation (after 8 PM prior night) | 50% CHARGE | Driver has been confirmed for the morning. Half the day's fare applies. |
| Ending a standing arrangement | NO PENALTY | Give us 7 days notice to end a weekly arrangement. No penalty, no lock-in. |
| No-show — child not at pickup point | FULL DAY CHARGE | Driver waited 15 minutes. Full single-day fare applies. |
Holidays and exam schedules: Share your school’s term calendar with us at the start of the arrangement and we will manage the schedule proactively — you will not need to cancel individual days.
| WHEN YOU CANCEL | REFUND | DETAIL |
|---|---|---|
| More than 4 hours before booking time | FULL REFUND | 100% refund of any advance paid. |
| 1–4 hours before booking time | PARTIAL REFUND | 50% refund. Driver has been allocated to your booking. |
| Less than 1 hour before booking time | NO REFUND | Driver is en route or on standby at pickup location. |
| Early end to hourly disposal | PRORATED | Hours used are charged. Unused hours refunded at the per-hour rate agreed. |
| WHEN YOU CANCEL | REFUND | DETAIL |
|---|---|---|
| More than 14 days before the event | FULL REFUND | 100% refund. Run-sheet planning begins 7–10 days out — we have not started yet. |
| 7–14 days before the event | 75% REFUND | Planning has begun. Driver assignments and routing are underway. |
| 48 hours – 7 days before the event | 50% REFUND | Run-sheet is finalised. Drivers have been briefed and confirmed. |
| Less than 48 hours before the event | NO REFUND | Vehicles are staged and drivers are on confirmed standby for the event. |
| Reduction in vehicle count | Case by case | Contact us. If we can reallocate the vehicle, we will refund the difference. |
Wedding planners: We understand that guest counts shift. Reducing vehicle numbers by up to 20% within 7 days is accommodated without penalty where we can redeploy the vehicle. Speak to your coordinator directly.
| SCENARIO | POLICY | DETAIL |
|---|---|---|
| Guest cancels trip — 4+ hours notice | NO CHARGE | The booking is removed from your monthly bill. |
| Guest cancels trip — under 4 hours | 50% CHARGE | Driver allocated. Half the agreed trip rate is billed to your account. |
| Guest no-show | FULL CHARGE | Driver waited 30 minutes. Full trip rate billed to the hotel account. |
| Ending the hotel partnership | NO PENALTY | 30 days written notice to end the arrangement. No lock-in beyond that. |
All hotel account charges appear on your consolidated monthly invoice. Individual trip disputes can be raised with your coordinator within 7 days of the trip date.
| SCENARIO | POLICY | DETAIL |
|---|---|---|
| Individual trip cancelled — 3+ hours notice | NO CHARGE | Trip removed from monthly bill. |
| Individual trip cancelled — under 3 hours | 50% CHARGE | Driver was confirmed and on standby. Half the trip rate applies. |
| Recurring booking cancelled for the day | NO CHARGE | Notify us by 8:00 PM the evening before. Not billed. |
| Closing a corporate account | NO PENALTY | 30 days notice to close. Final invoice covers all trips in the closing period. |
Corporate account disputes — including incorrect billing or trip discrepancies — must be raised within 14 days of the invoice date. Contact your account coordinator directly, not via general support.
Refund Timeline
5–7 Working Days
Refunds are processed to the original payment method. UPI and bank transfer refunds typically clear within 3–5 working days. Card refunds may take up to 7 working days depending on your bank.
How to Cancel
Call or WhatsApp
+91 813 014 1423. We need a verbal or written confirmation from you — not just a message without a response. Your cancellation time is the time we acknowledge it.
If We Cancel
Full Refund, Always
If we cancel your booking for any reason — vehicle breakdown, driver unavailability, or any failure on our end — you receive a 100% refund. No deductions, no vouchers unless you prefer one.
Force Majeure
Reschedule First
For cancellations due to severe weather, road closures, bandhs, or other unavoidable events, we will always offer a reschedule first. If you cannot reschedule, a full refund is issued.
Advance Payments
Applied to Your Trip
Any advance or booking amount paid is applied against your final trip total. It is not a separate deposit — it is part of what you owe for the journey.
Payment Fees
Non-Refundable
Any payment gateway or bank processing fees charged at the time of booking are not refundable, regardless of the cancellation reason. These are not charged by us.
Call or WhatsApp
The fastest way to cancel or resolve a booking question. Available daily — early morning airport runs to late-night returns, we are reachable.
For Account & Invoice Queries
For corporate accounts, hotel partnerships, and wedding planner billing questions — use our contact form and your account coordinator will respond within one working day.
